Returns
mcalexandersound wants you to be satisfied with your new purchase. However, if you need to return an item, we are happy to accept returns/exchanges.
Pillowcase/Eye Masks 100 days.
Bedding/Sleepwear/Hair Accessories 60 days
Return Process
Customer must click through the return process and request a refund/exchange.
1. Download, print, and complete a return form
process
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2. Start A Return in System
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In case you are not able to print out the RMA form, as an alternative option, please attach a paper inside the return parcel with your order information (your order number and email address are mandatory), your requirements for return or exchange, and other comments.
Return Shipping
Return Shipping
1. The customer is responsible for all return shipment/freight charges. For product returns that are not a result of a mcalexandersound error, customer will need ship the item at your own expense.
2. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. We suggest you consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Standard Returns
Standard Returns
Our policy lasts up to 100 days. If 100 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
Products must have original tags attached and we only accept products in unworn/unused condition, with original packaging.
For orders that used the BOGO50 code, if you return one of the pajamas in the order for a refund, the BOGO50 code will be invalid and the other pajama in the order will be charged at the original price.
All items marked as Clearance are final sale and are not eligible to be returned for an exchange, credit or refund, unless deemed faulty.
Exceptions.
There are some items, however, that are ineligible for return, including:
- Items On Clearance
- Used Products (pajamas/accessories/comforters/bedding)
- Silk Face Mask/Coverings
- Customized Items
- Gift Wrap Boxes
- Gift Cards/Free Gifts
- Silk Detergent
Exchanges
Exchanges will only be honored for the same product in an alternate color. If your item does not qualify for an exchange, we recommend returning it and placing a new order.
FAQ'S
  • What is your return policy?
    If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 60 days or 100 days.（ Products must have original tags attached and we only accept products in unworn/unused condition, with original packaging.） Returns will be refunded in the original method of payment. You must postmark your items for return within 60/100 days of delivery receipt to be eligible for a refund.
  • What if I received damaged or faulty item?
    If you receive a damaged or faulty item, please contact us within 14 days of delivery for a replacement.
  • How soon will I get my refund?
    Refunds are issued to your original form of payment 5-7 working days after your return is received at our warehouse.
  • Don't have a printer?
    If you can't print the return form at home, you can attach a paper inside the return parcel with your order information (your order number and email address are mandatory).
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Quality is in our DNA. Our products are made with the finest mulberry silk available anywhere in the world. If you are unsatisfied in any way, try our FAQs or feel free to Contact Us and one of our friendly staff will respond you via email within 24 hours.